If you would like to send a product back for repair, you will need an Return
Materials Authorization number (RMA#) issued by the sales department. To obtain
an RMA# please call 800-828-6778 or 585-359-4000
and advise:
Item number
Problem with equipment
Date of purchase
Serial #
Please wait for an RMA# before returning your equipment or it may be
refused by our receiving department.